Slide 1
Outline
Background part 1, the hammer
Background part 2, the nail
Process improvement in the ether
An idea is hatched
Cst-improve is born
The cst-improve agenda
Agenda, continued
Challenges
Jumping the gun/agenda
Time scale
Conflicting rules of engagement
Forgetting how to brainstorm
Polarizing the team
It's easy to hide in the ether
What did we decide?
Did we do any good?
Slide 19
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